Moulin Lombard Les Arcs-sur-ArgensEN
Preparing for your stay
Frequently asked questions
Essential answers before you unpack at the Moulin.
01How to book?+
You can book directly online using the “Book” button, or contact us by phone or email for a specific request.
02Which payment methods do you accept?+
Payment can be made by secure payment link, bank transfer or cash. An invoice is available upon request.
03Do you require a deposit?+
The payment terms and schedule are clearly shown before you confirm your booking.
04What are the arrival and departure times?+
Check-in is from 4 pm to 10 pm. The room must be vacated by 11 am.
05Can I check in early?+
Yes, subject to availability: €20 per hour before 4 pm, or a €25 early-arrival package from 2 pm.
06Is late check-out available?+
Yes, subject to availability, at €15 per additional hour.
07Is breakfast included?+
Il est inclus selon la formule réservée. Avec le tarif Essential, il est proposé en option. Le service a lieu entre 8 h et 10 h.
08Do you serve dinner?+
Oui, sur réservation au moins 24 h à l’avance. Le menu unique est cuisiné maison avec des produits de saison. Merci de signaler toute allergie ou intolérance.
09Is parking available?+
Some private spaces are available, as well as free public parking nearby.
10Are the rooms air conditioned?+
Yes. Each room has reversible air conditioning for both heating and cooling.
11Is there a television?+
There are no televisions in the rooms. A tablet with Netflix may be provided on request, subject to availability.
12Do you welcome children?+
No. Moulin Lombard is exclusively for adults, with a maximum of two guests per room, to preserve the calm of the house.
13Do you allow pets?+
No. Jacomo, our cat, already lives at the Moulin, and we wish to preserve the balance and tranquillity of the house.
14What are the cancellation conditions?+
They vary according to the rate and booking channel. Direct bookings at the Flexible rate are refundable up to 7 days before arrival; after that, they are non-refundable.
Wellness stays
01How do I book a wellness stay?+
Tell us which stay you would like and your preferred dates. William’s will then check the availability of the room, massages and any included services before confirming the arrangements for your stay.
02Can I book directly online?+
Online booking is primarily intended for overnight stays. Wellness stays require personalised arrangements and must therefore be confirmed directly with William’s.
03When is my booking confirmed?+
Your booking is confirmed only once availability has been validated and payment has been received in accordance with the terms provided at the time of booking.
04What time should I arrive?+
Your arrival time is adapted to the stay programme and the massage schedule. An earlier arrival may be offered when it helps the experience run smoothly.
05What time are the massages?+
Appointments are arranged when booking, subject to availability. The times usually offered are around 3 pm or 6 pm.
06Can the massages take place at the same time?+
Yes, depending on the package selected and availability. The simultaneous couples massage option is offered when available.
07What are the cancellation conditions?+
They vary according to the rate and booking channel. Direct bookings at the Flexible rate are refundable up to 7 days before arrival; after that, they are non-refundable.
08Can I add Dinner at the Moulin or another service?+
Yes, depending on availability and the package selected. Additional services must be confirmed with William’s when arranging your stay.
09What should I mention before a massage?+
When making your request, please share any information that may be helpful in arranging the massage so that William’s can guide you appropriately.
Another question?